Black Friday Oversight by FNB

Good day

I trust that you are well,

I am writing to express my profound disappointment and frustration with the recent experience my colleague and I had while attempting to take advantage of the PlayStation 5 deal offered by FNB.

As dedicated customers of FNB, our anticipation to participate in the PlayStation 5 deal, priced at R185 a month for 36 months, quickly turned into frustration due to persistent issues accessing FNB services last night through this morning. Despite our numerous attempts, both the mobile app and online banking platforms were consistently offline.

In our unwavering determination to secure this deal, we patiently waited past 2 am, repeatedly trying to access the platform without success. Unfortunately, our efforts were in vain, and we were unable to complete the transaction due to ongoing technical issues. This not only caused significant inconvenience but also left us disheartened after investing considerable time and effort into the process.

Compounding our frustration, we noticed a pattern in several eBucks groups where users of the iOS FNB app seemed to have a slight advantage in terms of accessibility. This disparity added to our concerns about a potential oversight from FNB's side, impacting the fairness of the deal for all customers.

In light of the challenges we faced, my colleague and I request that FNB considers compensating us by making the PlayStation 5 deal available to us. We believe this would be a fair resolution, given the time and effort invested in attempting to access the deal and the technical challenges encountered.

While we understand that technical issues can arise, we trust that FNB, as a customer-centric institution, will take this matter seriously and address it promptly. Our relationship with FNB is of great value to us, and we sincerely hope for a swift resolution to this issue.

Moreover, we kindly request that any response provided not be a generic one. A personalised and detailed response would be greatly appreciated, as it would reflect the seriousness with which FNB regards its customers' concerns.

Thank you