RK
Rea K
1 reviews | Active since Mar 2018
24 May 2024, 03:28
Black clients don’t matter
On 18 May 2024 between 09:45 and 10:30 I went to FNB branch kolonnade Mall branch t collect my cheque card…
The agent that assisted with the collection card was very professional and I must applaud her .
However there was a white manager on duty (who had her hair loose) walking in the branch on the phone . She kept asking all the white clients if they have been helped and if they are okay . All the black customers she didn't not even look at . Check the cameras I was observing her very carefully and she didn't not even show a flinch that she cared . I have been an FNB client for more than 10 years and this is the most disgusting behaviour I have ever seen from an FNB employee
Helpful (0)
Replies (2)0
Replies (2)RK
Rea K's updateReviewer Update
24 May 2024, 10:21Please tel them that I was in a meeting when they called they may contact me anytime before 12:30
RK
Rea K's update24 May 2024, 10:21
Reviewer Update
Please tel them that I was in a meeting when they called they may contact me anytime before 12:30
RK
Rea K's updateReviewer Update
24 May 2024, 10:52Thank you I received a call from Mathapelo Chauke (very professional and very sincere)
I accept the apology regarding the incident although the personnel in question does not want to accept accountability as she used the defence that she was looking for a specific couple or person meanwhile I listened to her responses , she knew very well that the people who she was looking for were not at the branch.
I merely wanted this to be corrected for the culture purposes and avoid in future a reoccurrence of this for other clients
I accept the apology regarding the incident although the personnel in question does not want to accept accountability as she used the defence that she was looking for a specific couple or person meanwhile I listened to her responses , she knew very well that the people who she was looking for were not at the branch.
I merely wanted this to be corrected for the culture purposes and avoid in future a reoccurrence of this for other clients
RK
Rea K's update24 May 2024, 10:52
Reviewer Update
Thank you I received a call from Mathapelo Chauke (very professional and very sincere)
I accept the apology regarding the incident although the personnel in question does not want to accept accountability as she used the defence that she was looking for a specific couple or person meanwhile I listened to her responses , she knew very well that the people who she was looking for were not at the branch.
I merely wanted this to be corrected for the culture purposes and avoid in future a reoccurrence of this for other clients
I accept the apology regarding the incident although the personnel in question does not want to accept accountability as she used the defence that she was looking for a specific couple or person meanwhile I listened to her responses , she knew very well that the people who she was looking for were not at the branch.
I merely wanted this to be corrected for the culture purposes and avoid in future a reoccurrence of this for other clients