Bitter Sweet

i had a deduction on my account on the 3rd, of which i have no idea who it was. i used my secure chat to chat to a banker to enquire. i was given this number and details........ i called the number it was an ABSA call center (terrible call quality if i may say so) i was then told they cannot help me as im an FNB client i was given this email address to email my query to ***. i asked my banker if this email address is valid, she said yes....BUT no it was not, the email bounced. i then decided to call FNB and request my money back immediately. of which i did get it back (the only sweet part of the story). it costed R65 to get back my cash. my concern comes in because i googled the number given on the debit order information User Name Absa Bureau Services 1 User Contact Number *** and these details come up on hellopeter as well. this place has been making unauthorized debits from FNB clients for a while and both FNB and ABSA have done nothing. Please have this investigated right away.