1 reviews | Active since Oct 2016
Billing on FNB CONNECT
<p>A debit order went off from my account for R187 and i called FNB to find out what it is for and i was told that it's a out of budle billing or something. i use the FNB connect sim as a second number so it does not make sense as to why they can say i spend R187 more when i get data and minutes from my main number.</p> <p> I need someone to explain how and when i got to spend R187 extra</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)