Billing Issue with New Fusion Card - Urgent Resolution Required

I am writing to seek assistance regarding an issue I encountered with my new Fusion Card.

When I visited the Irene Branch in Centurion to pick up my Fusion Card, the consultant strongly recommended a credit card option, highlighting benefits such as a free eBucks level and waived initiation and monthly fees. Based on this information, I decided to proceed with the credit card.

To my surprise and disappointment, I have been billed for these services. This is unacceptable as it contradicts the consultant's assurances.

If there was an error in the consultant's statements, I request the immediate cancellation of my credit card account and a full refund of the charged amount. I will not be using the credit card under these circumstances.

Thank you for your prompt attention to this matter. I look forward to your swift resolution.

Regards,