Billing Issue.

I would like to log a complaint against you and your system.

I have been using the Premium cheque account for the past few months. I have notice that your charges are very abnormal. I have requested the Overdraft to be cancelled and I was informed to visit the branch for that to be cancelled.

I went to the branch and i was told to call the call centre to have that cancelled since I did not apply for the card from the branch. I called and I was referred to the branch again. I then decided to log online so that I can decrease it. I did that and i have been getting SMS's on monthly basis informing ne that my Overdraft is reduced to an amount of R200. for the past 3 months i have been paying for more than that which is a total contradiction from the SMS's you have been sending me. what i want from you is not remove the overdraft from my account and pay back the amount of money you have taken from the account because of the stupid overdraft. I refused to be billed for the debit reversed and stupid overdraft interest. if you check your records I never app**** for that account it was offered to me because you smart consultant wanted to reach her targets. I refused to be taken advantage of because I am not the high class citizen of the country. I want my money paid back on my account and the stupid overdraft removed and be activated back to the normal cheque account since I never encounter any issues with it. I want this sorted out before end of the month as I’m considering to move to a different bank.