1 reviews | Active since May 2014
Billing and accounts, or should i say sales? as well as the call centre or the people phoning you
Good Day.
Firstly, i upgraded my one account to an gold account, when i spoke to the person who phoned me he assured me that i will only pay R105 in banking fees a month, this month i ended up paying like R200. how does this work? and I did everything according to what he said i should and should not.
I would also like to upgrade my other account to an gold, but i first want you to sort this empty promise out.
As well, please tell the legal department to stop harassing me, i do not need or want the legal stuff from FNB, And if they gonna phone me once more ill report them. it is soooo annoying. They do not understand the fact that you are not interest, and phoning 2 to 3 times everyday. I am really getting fed up with this now.
Please sort the above mentioned out please, i will change my rating after everything is sorted.
Hello DuanNel5,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello DuanNel5,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)