Billing

<p>I took a cell phone contract with FNB connect last year december and I have asked them to put a cap on my contract (call limit). They did not do it and kept on billing me for usage. I phoned them in February to ask them to refund me and they told me that it takes 21 day for them to refund. The month of March when by no refund was done. Whenever I phone their contact centre all I get is attitude. My last call to their contact centre was on Thursday where I was help by a young men who listen to my query and gave me a reference number other than all the agent that took my call did not help me. they were full of attitude.</p> <p>I send follow up emails to them but they not resolving the issue. I gave them my alternative number they have my email address but nothing from them yet.</p> <p> </p> <p>fist reference number that I was given was ********** then last week thursday I was given another reference number by a very helpful employee which was TIER38463.</p> <p>I am disappointed and I need this to be resolved as soon as posible </p> <p> </p> <p>Thank you</p>