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DN
Dayalan N

1 reviews | Active since Mar 2016

03 Aug 2018, 05:38

Billed incorrectly

I was charged quite alot on interest for such a small amount owing on my credit card. This is either a mistake or I want a detailed explanation today! I am going to cancel my credit card should this not be rectified asap..

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2018, 09:18
Official

Good Day Dayalan ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Credit Card to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

DN
Dayalan N's update03 Aug 2018, 16:33
Reviewer Update
I received a call from a lady who is absolutely rude she put the phone on mute and cut the call on me. I want a copy of the recording I am taking this matter up with the directors. She refused to give me her managers name and when I told her I am going to Facebook and logging a further complaint her response was it's fine. I am cancelling my credit card. FNB logo is how can we help... let me tell url are pathetic when it comes to service and delivery!!! . Please get the regional manager to call me today and I want a copy of the recording asap.
DN
Dayalan N's update04 Aug 2018, 06:29
Reviewer Update
Still no feedback.. I am voicing my concerns on other social media platforms so I can be heard!!
DN
Dayalan N's update06 Aug 2018, 16:29
Reviewer Update
i am waiting for a call urgently before I escalate this matter. Please respond to my complaint!!