SZ
Silindile Z
1 reviews | Active since Apr 2011
05 Apr 2016, 15:57
Billed for SLOW lounge after being told its free
FNB has always sent me e-mails regarding having free access to the airport SLOW lounges. I decided to use this benefit last week and to my surprise I was billed for it causing my account to go into overdraft. I checked my e-mails and the website before I went and saw that I qualify for 2 free visits per month hence my surprise when I was charged. What is going on FNB?? If I didn't qualify then why didn't my card decline upfront??
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FNB (First National Bank)'s replyOfficial
05 Apr 2016, 16:42Hello slizweni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 900044.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 900044.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Apr 2016, 16:42
Official
Hello slizweni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 900044.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 900044.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)