1 reviews | Active since Mar 2011
Billed for non service
<p>a month back I reported FNB for billing for the contract I decided not to take for they took a while to activate the card. I complained and they contacted me and we agreed on terminating the request but they still debited me for that contract which is non existence. Ok now I decided let them reactivate the card anyway because they are not prepared to refund me and to date has no response. What do i do in this situation.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 942295.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 942295.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)