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Portia M
1 reviews | Active since Oct 2017
14 Dec 2018, 10:34
Billed and account cleaned out by FNB and eBucks
I am an FNB Private Client, and travelled to Dubai/Thailand. I cleared any access into slow lounges with my banker and bank, and I was cleared. I accessed lounges in both Dubai and Thailand from the unlimited access I was given. 2 months later I am billed over R4000 for Priority Pass. This left my bank account empty and I am travelling home on Monday.
FNB tells me they have a 24hr process to start the investigation. Wow!! What efficiency.
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FNB (First National Bank)'s replyOfficial
14 Dec 2018, 11:01Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Dec 2018, 11:01
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)