Biggest **** , Horrible SERVICE

It's shocking that when FNB wants to make money from you they are quick to respond, however when you require service one is taken from pillar to pillar whilst incurring costs. I've opened a cheque account on the App with FNB and within hours i realised it was the wrong cheque account. I contacted the contact centre to close the account immediately as i haven't transacted on it. I was told that the account had pro rata fees ( within hours) which I needed to settle, I did exactly that..however when they were supposed to close it i was told that it wil take yet 3 days for them process it wich means more pro rata fees for me...It makes no sense, how can it take FNB 2 seconds to open the account and 3 days to close it. What's worse is that i'm their private wealth account holder, who has been waiting for more than 2 months to have a private banker assigned to me, yet I'm paying full monthly fees. I've asked to downgrade to a Gold Cheque account as it makes no sense for me to pay R470 for services that they can't deliver...and oh, that too i was told it will take weeks.

I have been cheated and it's enough!!! I have had enough with FNB, and at this stage, i want to close all my account (maximiser, Saving and Cheque Account). I will take my business to another bank.