Biggest mistake opening an FNB account

Still waiting for feedback on complaint that was logged (48hr SLA long overdue) - yes i received 3 staff members who called to assist - they all did not see that 1 person already even though it showed on the system that i was contacted

seems that i am still being requested for documentation - which i have provided to the email address it was requested to be sent - was then told but we a different department (Same Bank, but departments work in silos) amazing - a bank thats so publicly innovative yet cant process a applicaiton form.