Biggest mistake of my life

<p>The worst decision I ever made was to switch to FNB. </p> <p>Everything went well until I actually wanted to start transacting on my account. I made a deposit into my cheque account on the 30th of November. After it cleared I went to Edgars at the Woodlands mall in Pretoria. After my card being declined 3 times I phoned the client call centre. I was told to go into an FNB branch and and that there was a hold on my account. I went to the branch at Woodlands and got a ticket at 15:18. Estimated waiting time was 8 minutes. I waited 25 minutes before being help. I was informed that the hold on my account was taken off at around 15:30 and that all was in order with my account. I went bank to the Edgars only to have my card declined again. I went back to the branch. At this point in time an hour had passed and my frustration levels were rising by the minute. After the consultant got of the phone I was told that I need to test my card to see if I can draw money from the ATM. I just left as this does not solve my problem. Everyone keeps apologising for the inconvenience and claims to understand my frustration, but my problem is not being resolved.</p> <p>After leaving the Woodlands branch I phoned the call centre again, told my story again. Waited to be transfer and got cut off.</p> <p>Phoned back again, told my story to another agent. I was told that I had to make a R50 cash deposit in at an ATM. Then only will my account be activated. I was never informed of this and was told that my account was in order and activated. I requested to talk to a manager. </p> <p>I spoke a gentlemen in telephone banking informing me that I do not need to make a deposit of R50 at an ATM and that the information given to me was incorrect. I told him that I will draw money and check if I can swipe my card again before he goes home. I was informed that he will be leaving at 19:00 yesterday evening. I phoned the direct number that was provided to me should I need to get hold of the gentleman at around 18:40/18:45. The number that was sms'd to me did not work. I phoned the call centre again and had to explain my whole situation AGAIN as I was not able to speak to the person helping me as he had left early.</p> <p>I was again told that I had to make a cash deposit of R50! My query was supposed to be escalated. </p> <p>It is now 11:23 on the 1st of December and still NO feedback as I was promised. You can't complain about the service because there is absolutely none! I made the biggest mistake of my life going to FNB! Such a waste of my time and my energy!</p>