BIGGEST MISTAKE EVER TRUSTING FNB WITH YOUR HARD EARNED MONEY!!!!

FNB DORMANT ACCOUNTS & KYC HAVE DELETED MY MONEY MAXIMIZER ACCOUNT WITH INVESTED MONEY!!!

I tried to access my money at the end of October only to find out that my account was deleted.

I immediately called FNB and spoke to the trigger events department who assured me that my money was there. All I needed to do was fill in a form and provide supporting documents and then send an email to KYC department with the reference number to re-instste my account, which I did.

3 days later I get an email asking me to go into an FNB branch with my ID to verify myself. I went in the morning and my ID was scanned & finger prints taken. One of the staff then took me to a room to make a call to KYC asking them to re-instate my account. The person on the telephone asked the lady to let me see a consultant to fill in a form even though I explained that I filled a form online (seems like nobody wanted to listen to what I had to say). I had to leave & went back later to see the consultant who then tried to follow up with no luck. He asked me to call FNB that afternoon and if it was not resolved then I must come back the next day and it will be sorted. I called & still no resolution.

I went back with my husband the next day & we spent some time while the consultant started the process with the dormant accounts department. He assured us that it should be sorted by Tuesday/Wednesday the next week and he will call us. No calls for the whole week & we go to the bank again on Saturday (11/11) another week later & still unresolved.

I want my money back with interest that should have been earned during the period of deletion.

Please investigate if there might be *****ulent activity @ FNB in these departments since its almost impossible for even internal staff at FNB to get answers from these departments. We have tried 5 times. Once online and 4 times at a branch & frustratingly with no resolution.

Surprisingly or maybe not such a surprise you introduced KYC (Know Your Customer) which should really be LYC (Lose your customer).

URGENT FEEDBACK REQUIRED!!!!!

If there was a lower rating possible, I would go for that.