EP
Echo P

1 reviews | Active since Nov 2010

26 Feb 2015, 15:24

BIG OVERDRAFT MESS - URGENT HELP NEEDED!

I accidentally reduced my Overdraft (I thought I will be taken to the sales department to apply for a lower overdraft or make an arrangement)<br> IT ENDED UP BEING A DIRECT DEDUCTION FROM MY ACCOUNT -which is now is minus 9K from 4,5K in credit to pay my rent and accounts.<br> I DID NOT KNOW THIS WILL BE THE CASE...<br> IT WAS NOT STATED CLEARLY.<br> <br> I didn't know this,so my RENT AND OTHER MONEY (ONLY MONEY I HAD!) got deducted in order to lower my overdraft - THIS IS A BIG PROBLEM FOR ME,AS I WILL BE OUT ON THE STREET IF I CAN'T FIND A WAY TO REVERSE WHAT I DID BY ACCIDENT!!<br> <br> I have spoken to department upon department and was told that only a manager in the Overdrafts department might be able to help me out.<br> <br> PLEASE HELP! I'm at a point of begging for a miracle here!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2015, 15:35
Official
Hello DamianM,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633727 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)