BIG NO for FNB Licence disc renewal

This is an official complaint to report the poor service I received from FNB. relating to Licence Renewal operation and customer care in that unit.

The policy stated that the disc will be delivered after 2 weeks but that has never happened

This is my 6th week still waiting. I have made calls and was promised that I an email will be sent to me. Email has never been sent. I made follow up and now it's worse I made to wait for more that 10 minutes holding until I decide to drop.

I am currently sitting with an expired licence disc and not wondering how long that will take..

I used this App after someone reassured me that hers came in 2 weeks and trusted that. I regret using and will NEVER encourage anyone to use that.

FNB have policies and regulations in place yet cannot uphold them. This is not first experience and I really considering taking my account to other banks.

Your customer care services are frustrating, not only telephone even your chats. Your service is very very very poor.

PRACTICE WHAT YOU PREACH