BIG FINGER from FNB when we needed them to do what we are paying them for.

My wife's phone was ****** yesterday. She called the call center to ask them to disable her banking app. The lady tells her this could only be done the next day. My wife asks if the money is insured, in the case of malicious activity. The lady does not know. At this point my wife is starting to panic, it should be noted she is 8 months pregnant, although this should not impact service, it is simply the reason I took over the phone so that she could calm down. I ask the lady about why we cannot disable the app, she asks me if I have signing power, I reply no, so she says she cannot help me. I then lost my temper and the lady cut the call.

We have both been with FNB since the time we have started earning. It was so nice to see the bank we both showed loyalty to right from the beginning, gave us the BIG FINGER when we needed them.

The lady we spoke to was Kabile.