Big disappointment
<p>Fnb the bank where you bank beter. Had the wors experience ever. 1st bank card got swallowed by atm in the bank. Go get a temporary card that I had to pay for after it noy being my fault. Go back to withdraw money. Boom. Not my account it has way more money than should be in there. Go back because im to honest. O sorry they tell me. It was a small mistacke. 2nd go there last week to get 3months bank statements, I'm told that they dont help in the bank anymore i need to use the atm outside that can print these now days. Ok yeah great l. Get there no paper go back for help. The tell me no sorry then they cant help me. I can return later. 3rd go on monday for a new card as mine expires end of the month. Waited 2hours to be helped and after all that i found out that after 3 years they only now noticed that my so called check acount is actually a savings account. I have phoned them alot to ask why im always struggeling and there i got my answer. Good luck if you are an fnb customer. Closed my account there and glad to say was helped in 10min at a new bank. Bye FNB</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
