Big deal opening a mere savings business account

I was so disappointed with FNB business contact centre. I read on the FNB website that I can speedily open a business account without visiting any branch. The message gave me comfort that the bank has moved with times as they have a fully-fledged digital presence. I guess I fooled myself as the level of service I have been receiving since then was pathetic. The online company registration for opening a business account was smooth, up until I got forms to complete and scan back. I scanned my forms on the 2nd of September and never received any feedback up until I followed up with the bank on the 4th September 2015. I was informed that I should have signed a certain page and also that my address doesn't correspond with my proof of address. I rectified that on the 4th September 2015 and couldn't get any feedback from the bank. On the 8th September 2015 i got an e-mail saying I didn't sign my documents in full and I must initial each page. I phoned the contact centre today and the lady did put me on hold for long and I became impatient and drop the call. I mean the lady didn't know exactly why my application is being delayed. Very pathetic service from an\ innovation"bank!"""