Bidvest Lounge East London

hope this message finds you well.

I would like to bring to your attention a recent charge that was processed on my account. When I accessed the Bidvest Lounge,on the 8th November 2025 I was informed by the staff that there would be no charge due to my account being on Private status.On the 9th November the transaction took place and I was Charged R1200 including myself.

However, I have since noticed a total deduction of R1,200, processed in four separate transactions of R300 each — covering myself, my wife, and our two children.

Could you please assist me in understanding:

Why these charges were app**** despite the account status? Whether the Bidvest Lounge benefit is not included for Private clients? If possible, could the charges be reviewed and reversed if made in error? I would appreciate your urgent assistance and clarification regarding this matter.

According to the below FNB Private Clients can access both the SLOW and Bidvest Premier Lounges, with complimentary access varying based on their eBucks Reward Level and the specific card they hold. Access is granted by generating a QR code on the FNB app or by swiping a qualifying card and scanning the boarding pass. Secondary cardholders and guests may also be included.

Qualifying for lounge access eBucks Reward Level: Access to SLOW lounges is determined by your eBucks Reward Level, with higher levels often granting more complimentary visits or unlimited access at higher levels. FNB Cards: A specific FNB Private Clients card (Credit Card or Cheque Card) is required.

Secondary Cardholders: Secondary cardholders benefit from the main cardholder's complimentary visits. Guest Access: Qualifying clients can bring guests and children (for a fee), and FNB Private Wealth clients may get one complimentary guest and one complimentary child per entry.

Accessing the lounge Generate a QR code: On the FNB or RMB Private Bank App, generate a QR code for lounge access. Scan and access: Scan the QR code at the lounge entrance, or swipe your qualifying FNB or RMB Private Bank card and scan your boarding pass.

Check your card: If unsure about your eligibility, contact your credit card issuer for assistance. Additional benefits Access to Bidvest Premier and SLOW Lounges

Complimentary Wi-Fi, snacks, and beverages in the lounges Access to showers and other facilities Bonus lounge visits when booking flights through eBucks Travel Family access to lounges