BIASED TREATMENT AND READY TO GO HOME STAFF !!!!!!!!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Siyanda M

Rondebosch Riverside Mall to be honest with you, I am so annoyed by the people working at the branch no sense of urgency or sympathy from the guys, Taariq will only engage me if I make a face. a non-pleasant one! this was one of the 1st incidences, Secondly, he didn't even ask how he could assist me, or what the issue was. he gladly attended to people after me, to make things worse I got paid on my FNB suspended account apparently systems were down conveniently when it was time for them to go home at 4 pm, my issue was not even investigated FNB just told me that I must go back to my HR department and ask when the funds were deposited even when I said this morning and the biggest joke was that an eta would be next week Thursday or Wednesday MY RENT IS DUE, MY KIDS NEED GROCERIES FIX IT PLEASE WE NO LONGER IN THE DARK AGES ITS 2023 U HAVE AMAZING TECHNOLOGY THAT I PAY FOR AS A CONSUMER!!!!!!!

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Siyanda M's updateReviewer Update

25 Mar 2023, 12:49

I have a problem with FNB, I have a suspended account and my funds have been paid into the account.

An FNB employee advised money can be traced and that I will be notified by text to visit the branch.

In a case like this, FNB will move the funds from the suspended account to my active FNB account

to my surprise, an FNB staff member doesn't know how to trace or see this action.

When another FNB colleague that works in the same branch said they have the access to do this for clients.

Untrained staff or is it because I am a black female that no one cares to go the extra mile

I went to "hello Peter" but no help was provided same excuses.

I will not rest until my complaint is dealt with accordingly.

The ombudsman is already involved as well as FSCA

Siyanda M's update25 Mar 2023, 12:49

Reviewer Update