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Last year I paid off my overdraft and closed it off only for my banker to tell me that for me to keep my fusion account I must have some form of credit, I asked my banker to reinstate it so I can keep the fusion account. Last week I received an sms that my account has been changed to a normal cheque account to which I emailed my banker that it the credit facility be reinstated, her response was she’ll ask someone to help. The first caller spoke about moving funds, I sent him back to get more information on why he called as that was not my query. A few days later I got another call and this time I was told we can either reinstate the credit facility or start a new application but both would still need a credit check, I told the agent to reinstate it and I’ll just reduce it to the minimum amount required to open it. I still have not heard from the agent who called. On Wednesday I got a message on the app that my new card has been ordered and I should arrange for delivery, the following day I got an sms that my card has been cancelled. Now both my physical and virtual cards are not working meaning I’m stranded with no money to use for fuel or online shopping because FNB thought it was a good idea to cancel the old cards before the new one is activated. I emailed my banker and all she said was she would get someone to help me but this person has not called the second email has not been answered.