DS
Donnie S

1 reviews | Active since Jan 2017

06 Jun 2018, 13:19

Beyond spiteful and ****** attitude and FNB DOES NOT CARE!!!

The FNB at the Victorian centre in Heidelberg is the worst bank ever. They are completely ****** and they all have a do not care F-you attitude! I wanted to deposit but as always one is forced to deposit outside by the atm but this time the atm did not work so I went inside and tried to deposit there but they simply and with an attitude denied that me doing my business inside even though the atm outside wasnt working; the teller inside said with an attitude if I do my business inside that I will ve charged R80 and then she completely ignored me!!! Then the atm outside magically said its starting up but was taking too long so i had to go home quick because my groceries was defrosting and when I came back there was 13 people in the line!!! Like its my F-ing fault the atm wasnt working!!! And how is it with fnb that a person isnt allowed to choose how they do business and if you try to do it the normal way inside becuase the atm isnt working then they want to ***** your money!!!! Beyond f-tup service and was completely ******! People should be F-ing able to do their business inside when the F-ing atms arent working!!! OMG!!!! And FNB can do what they want because they know they will get away with it!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 14:43
Official

Good Day Donnie Snyman,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***