mN
merlin N
1 reviews | Active since Jul 2014
30 Jan 2019, 07:22
Beyond Shocking Service by FNB Homeloans department
Appalling! appalling! appalling service!!! Following numerous complaints and even complaints on HelloPeter do you think my query or application has been resolved to date? FNB was quick to respond to my first complaint but subsequently NOTHING has happened! they continue to ask for documentation that was already submitted on the 5th Dec... and they say the process takes roughly 10 days? try 2 months and I am still waiting! one could have sworn FNB is doing me a favour for my loan application!!! I have had ENOUGH!!!!
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FNB (First National Bank)'s replyOfficial
30 Jan 2019, 09:29Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply30 Jan 2019, 09:29
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)