Beyond Poor Service

<p>This is the originally Compliment</p> <p>Poor Service</p> <p>I took out a cover legal cover with fnb last year i was told in april 2016 my policy lapsed, i have to take out a new Policy which i did which started the1st of May it cost R65 yestersday R390 was debit from my account for the old policy which lapsed i called spoke to a lady name Lyzette Scheepers was told i must send my bank statement no responce from her since this morning 8H30am its now 16H18 already i mailed another lady Carla Odendaal also no responce.</p> <p>Am i not white enough to get proper assistance from this people or what i just want my money back</p> <p>one week later today being 17H34 i was promised my reimbur*****t 48hrs from tuesday still noting below email send tuesday </p> <p>Good Morning Miss Damoense</p> <p> </p> <p>As per our telephone conversation please note that we did do your refund and send through for approval and it was approved so it will take 48 hours to reflect on your side.</p> <p> </p> <p>Please do accept our apology for the inconvenience.</p> <p> </p> <p>Regards,</p> <p> </p> <p> and today aswell</p> <p> </p> <p>Good day</p> <p> </p> <p>Kindly be advised that we are referring to the Hellopeter below.</p> <p>Please note that Finance processed your refund and you will get it by today if you bank with FNB and latest Monday if you bank with the other banks.</p> <p> </p> <p>Trust you will find the above to be in order.</p> <p> </p> <p>Kind Regards</p> <p>Dimakatso</p> <p> </p> <p> </p>