Beyond poor customer service

I am still on my issue that is still not resolved FNB.Your consultant that you assigned my case Shalini Govender stated on the email I can reply on her email for assistance,but she is not responding to my email,why?

I am still asking ,if the payment was successfully paid on the 31st of July to the recipient why all you consultants on private suite could not stand on that,instead they kept telling me.different dates as when will the money be processed to the recipient's account.On different dates your consultants kept giving me different times and dates as to when the money will be processed. So teaching me how to download proof of payment after banking with you for years as your solution is just nonsense because it's logic that's the first thing a normal human being does.I asked for proof similar to the one another consultant gave me but for a different transaction,where she thought I was referring to that transaction,Im still waiting,I even copied it to your consultant Sharini Govender on the email, but nope you all just decided to be quiet.I see now why most people would be bashing FNB on social media and I understand why some have moved.This is bad customer service honestly