Beyond pathetic

Good day

I am a FNB premium card owner. If i need to talk to a "private banker" I do not expect myself to be the 250th person in the queue. I don't pay your expensive bank fees + extra service fees to be the 250th person in the queue. Also your consultants are extremely inadequate. An example would be, I asked for a May Statement which I needed, instead of sending it to me. Your consultant is busy telling me how to download it (I don't need lessons on how to download a banking statement-I am more than capable to do so. How else does the consultant think I downloaded the April statement). Honestly speaking, I am quite tired of your service. It's extremely pathetic for the exuberant fees and service fees and whatever other fees is deducted every month. I am actually going to switch banks, I have been your client for 10 years but when a service is bad-it's difficult to still be client.