Beyond Fed-up and ready to leave!

I am beyond frustrated with FNB. I have stated more than once that i do not wish to be a private client, i see no value in it and i dont get the service i pay for. I requested my home loan to be downgraded to a normal account . I had the conversation with the private clients suite and with James Mentor the private banker . I was assured my home loan would be downgraded. I also requested that my debit order date be changed on the home loan. I have had no communication that this has been done, nor has my debit order for the bond gone off. I called the home loans department and spoke to Tebogo who told me i am a private client and that my account will not change to a normal home loan. I expressed my frustration to him and he really wasn't helpful and cut my call off which is totally unacceptable . I am beyond fed-up and ready to take my home loan to another bank who will give me the service i expect. Can someone PLEASE just give me answers and DOWNGRADE THE ACCOUNT FROM PRIVATE CLIENT! It surely isnt that hard or is it?