Beyond customer service

I had a pleasure of getting assistance from Didi within your smart device department, I had troubles with getting my device blacklisted, she advised they do not have the technology to blacklist at FNB, but was able to get it blacklisted by contacting one of her cell c contact and who assisted me so well and quickly and i am now able to get my device insurance to pay out...I am beyond words with the amazing help I received from her.