Bewear they take your money for nothing!!!

Good day people of SA. Please find my complaint for your attention. <br> <br> Today I called about wanting proof of my Credit and cheques accounts posted to me containing all my details(full names and full address) since im applying for my British Passport! I need it Now! Your idiot could not assist me much since the case had to be forwarded to another department and she said only on my cheques account it could be done. But yet you deduct money from my accounts for your USELESS service!!! I will go to the ombudsman ect! Im once again let down and been done in by FNB\ The most *********** bank\" im telling my story to the people I don't expect fast feedback since this never happens!! You should be ashamed of depriving me of my consumer rights!!!<br> <br> <br> "