LB
Lorraine B
1 reviews | Active since Feb 2014
13 Aug 2019, 12:09
Beware of FNB - dont trust them and always check interests rates no matter the quotes you signed.
I got an Overdraft facility with FNB in January 2019 I was given a personalised interest rate. I accepted the quote only to find out yesterday when i enquired about interest rate adjustments that what i signed up for was never what i got. Private banker is telling me as per quote, but the rest of the department are telling me something different and im worried i have been paying interest at a rate i did not agree to. all this while . Rather tell me the truth then i make an informed decision, than lie to me and i keep paying what i don't know..
Credit interest rate was correct but as for Overdraft i am being ****** if what i heard today is true.
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FNB (First National Bank)'s replyOfficial
13 Aug 2019, 15:10Good day Lorraine,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Aug 2019, 15:10
Official
Good day Lorraine,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***