1 reviews | Active since May 2016

20 May 2016, 06:21

Beware of FNB

<p>I have been an FNB client for over 20 years - they recently offered me (and implemented) a largely increased overdraft facility which I fortunately did not make use of. Yesterday I recieved an e- mail out of the blue (with plenty of incorrect spelling and addressed to someone else) but with my correct account details informing me of the fact that this overdraft is no longer in place. When I queried this at my local branch, the very helpful young lady at FNB in White River was told by the FNB head office credit division that the system says that I no longer qualify- sorry no room for discussion (I have a squeeky clean credit record which is why they offered my the large increase in the first place). I have a feeling that many people have been put into very difficult situations by FNB - beware of offers that they make you - THEY WILL HELP YOU INTO A HOLE...............</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 May 2016, 07:58
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 925604.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update20 May 2016, 09:37
Reviewer Update
Thank you for your response Daffnie