Beware of being upgraded on the app costing you much more in bank charges.

Terrible Service. Last weekend I requested an increase in credit limit. I was automatically upgraded to a Private Wealth Account which comes at an over R200 more cost per month. I complained and nobody was able to assist me, they claimed I could only have this done after the Credit card was delivered which takes 5 to 7 working days. I was contacted by the bank on Monday, to so call sort out this mess. I completed the necessary document and my Premier Credit card that was deactivated unnecessarily was supposed to be replaced within a few days. Its Friday and I have no credit card, no assistance, horrible chats on the secure chat that wasted my time, only to be informed sorry no card was ordered, this will take another 5 to 7 working days.

I have been more then patient and am really desperate for assistance. Over the past week, I have wasted hours on end with FNB and still no resolution.