Beware if you are not using a bank account for an extended period. FNB may close it and take the funds.

Earlier this year we struggled to get FNB reopen the bank account of my daughter, which got closed and funds removed last year without any notification. I must disclose that my daughter's bank account was not used for a considerable amount of time due to her currently residing in Germany. Allegedly, when a bank account is not used for extended periods it is more exposed to ***** and hence they closed it. The following is what I do not understand about their reasoning: 1. why is there more risk attributable to an account when there are no transactions? 2. why is FNB not more customer friendly considering that they have been deducting services fees every month and force us to submit signed forms to reclaim funds that legally belonged to my daughter anyway? An apology would have been more appropriate. 3. why did the FNB system select to close my daughter's bank account but not that of my son who has been equally long out of the country? 4. why did they not contact her before closing the bank account? The above happened in February this year and I emphasised that they should communicate with their customers? Two weeks ago I discovered that my son's bank account has been closed and the funds are gone. I obviously suspect the same happened despite my plea for communication. Despite my e-mail to my relationship manager at FNB (we have more than 50 corporate bank accounts with FNB), his assistant and the banker directly responsible for my children's (they are both grown ups) bank accounts I have to date not received any reply, apology or otherwise. Nothing.

FNB's care for customers sucks. They are all too busy in meetings instead of looking after their customers.

Beware if you have bank accounts that you do not use frequently! One day you may find that it is no longer there. Before you think that you must be mistaken about such account first check if FNB took your money.