BH
Brian H
1 reviews | Active since Jan 2010
26 Apr 2015, 11:27
Beware FNB's Fradulant behavior
I got a platinum card from FNB and was told if I spend more than 500 rand I would not be charged an initiation fee. they still charged me after I spent over 500 rand.<br> I requested a credit limit on the straight account, purchased some tyres on budget and although the credit card receipt says 48 months FNB still put it through on the straight account and accused said I must deposit the amount back into my straight account. When I asked them to rectify the problem they were unhelpful and said I must go back to the merchant.<br> The merchant was not at fault, FNB *****ed it up and wont accept responsibility.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
28 Apr 2015, 08:30Hello brian31,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673448.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673448.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply28 Apr 2015, 08:30
Official
Hello brian31,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673448.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673448.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
