BEWARE - FNB Holds Money Hostage. 2025

I wish to inform you that you are pathetic! - Last week, you had issues with virtual card payments. You took money from clients but the transactions failed. As a result of the fact that there was ZERO communication from FNB, both me and my wife both had 2 transaction fail each. As a result, we have 4 payments that are stuck in pending and you are holding our money hostage. Not once did you communicate that you are aware of this issue, or that you are working on a resolution. I have already found that over 3000 transactions were affected. I did not receive a call, or an email from you apologizing for your mistake.

After the transactions failed, I got in touch with your support, who said the issue is not on your side, I then discovered later with 100% cer*****y it is your fault. I then lodged a complaint with HelloPeter. The next day a lady phoned me and said she will get back to me in 24 hours. Needless to say, she never did. I followed up 72 hours later with your call centre and was told the ticket has been closed and marked as resolved. You must be kidding right? No, it's not resolved, and no you do not contact me or my wife regarding this matter. I eventually got a call from FNB on the 21st of July to say the money has been manually reversed only to find that this is a lie and the funds are still pending. My wife’s two transactions are now not in pending anymore but the funds have also not been reversed. Our funds are still held hostage more than a week later, yet you do not feel it's important to get in touch!

I just cancelled our testament with FNB, we were just about to make you the executor. Secondly, I will be moving an investment worth 1.5m from my business account to another provider.

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Good job!