BEWARE: FNB COVID-19 Relief *****!!

Being a longstanding client with FNB, I app**** for COVID-19 relief due to the current financial impact that everyone is experiencing. I was not offered assistance to claim from my insurance on personal loans or payment breaks, I was only offered another loan! The Hollard policy that FNB adds to the personal loans, have still not contacted me regarding my insurance policy since 30 March when I 1st requested it (I have also followed up numerous times, to no avail) So basically they have been *****ING MONEY from me every month! After accepting the loan for COVID-19 to cover my installments, this has been added to my online banking profile with incorrect information (Not as per the agreement), I did not receive a cent, NOTHING!!!! On top of this the bank has deducted the existing loan installments anyway and they expect me to pay for the new loan that I did not get!!!! ***** at its best.... don't even try and contact FNB on any call center numbers or via the App. NO ONE will take your call - NO ONE... the service I have received is appalling, I will definitely be switching banks, now that I have seen how they treat loyal clients in difficult circumstances. And still I await feedback....