BETTY THAOGE - employee no: *** - BEST STAFF MEMBER TO HAPPEN TO FNB @ MENLYN MALL BRANCH

BETTY THAOGE , employee NO *** She is the best thing FNB as a whole can wish to retain as a Staff member. The best service, over exceeding the promised service from Premier Banking. I was there to close my accounts with FNB, this lady was everything I needed from FNB just as I wanted to just close all my accounts and interaction with FNB. Patient, Smile on her Face, sympathetic, showed empathy with my bad experience with all bankers support staff and call centre. Betty Thaoge is a Gem in the banking service delivery, Thank you... I suffered abuse, impatience and no service and premier suite staff tossing me all over the place, sending me from pillar to post and verbally insensitive and not trying to be helpful and I felt stranded and vulnerable and my last option was to close all accounts and STOP interacting with FNB at all costs. I sat down with BETTY THAOGE, now that woman knows how to calm a client down, knows how to explain and come to the same level of understanding & assure that she will do everything she can and actually does it. I want to now only deal with the Branch and Premier banking is far worse and worst thing to happen to FNB BUT Betty revives cancelations and retains ...