Better service from my local shop down the road

FNB, has officially become the worst bank in South Africa.

I'm trying to pay an account. That's it. Not apply for a bond, not start a trust fund in the Cayman Islands — just pay an account you told me to pay.

I’ve now called THREE different FNB numbers. Every time I get pushed somewhere else, like I’m a parcel you people are trying to get rid of. Every person I speak to gives me a new story.

I was told the account would “reflect” on my profile. It didn’t. I got an SMS telling me to make payment. I try to pay. Suddenly no one can find the account. I call again. Still nothing. Apparently the account exists when you’re sending me demands, but it magically disappears when I try to settle it.

How does that make sense?

I’ve wasted my time explaining the same thing over and over to different consultants because one hand at FNB has no clue what the other hand is doing. Zero internal communication. Zero ownership. Zero accountability. Just “we’ll escalate” and then silence. You’re quick to demand money, but when it’s time to actually let me pay you, you’re lost. Sort yourselves out. This is embarrassing, I receive better service from a local shop down the road then a multi billion rand institution like yourselves