Better off without a bank - charge a fee for a service

From: Kirubin Naicker Sent: Wednesday, November 8, 2023 9:52 AM To: *** Cc: Kirubin Naicker <***> Subject: FW: Re: CRM:*** - [External Email]

Hi Peggy,

Hope you are well.

I just had a look at my statement and the fees charged for deposits to my fusion account and credit card from sep23 to oct23. In one month, I have been charged R5500 in bank fees. There was not one human/person who assisted me so I cannot understand how this bank can justify the fees (atm deposits)

There are people who don’t even earn as much as FNB charge in fees. What do I do when there are no tellers (I am aware that that depositing at the tellers is more expensive but is far less risky carrying large amounts of cash) after hours with only remaining option being to use an atm. It is ridiculous and ********* to charge one client this much as fees. I would appreciate FNB justifying i.e. give me a breakdown of these fees. I want to escalate to the Banking Ombudsman as I do not believe that the costs incurred from one client is required to sustain/maintain an atm. Further to that, the fee charged for the credit card is based on the advice received from an FNB consultant – why bill me if I am guided by a FNB representative. The other issue is that there was a technical issue on FNB side on the 28 oct which prevented me from moving funds from my credit card to fusion (evidence is on the proof of chatting with a FNB customer care agent from 28oct to 30oct). The only option was to draw funds directly from my credit card – why am I being billed fees if FNB had a technical issue.

Before I escalate to the banking Ombudsman and broadcast this on every media platform, I would like these fees written off.

Please reconsider/discuss with the relative management as I am not only leaning to escalation but also closing my account as FNB is not assisting me in any way. Considering the years of loyalty and being a low risk customer, I do believe that my request can be accepted and resolved.

Regards

Kirubin ***