HL
Heidi L

1 reviews | Active since Apr 2015

14 Sept 2017, 07:41

Best service and BEST customer experience!

i am absolutely blown away by the service I recently received from FNB and Digital Planet! I ordered an S8 towards the beginning of last week which they delivered within 2 days. Two days later, I did not like the phone and called to cancel. No questions asked, they cancelled it immediately and I ordered an iPhone 7. Phone arrived two days later again (Friday) and I used it over the weekend but found the screen too small and cancelled this contract on the Tuesday. That same day, I spoke to one of their Device Gurus and he, very patiently, explained all the differences between the iPhone 7 and the iPhone 7 Plus. I then went ahead online to order the Plus. I haven't ONCE been treated with contempt or made to feel that any request is a burden! Even my HUSBAND was laughing and commented that FNB has more patience than him! The same courier guy has done all the deliveries and the pickups thus far and has remained humorous and friendly. I am not a wealthy person nor any special customer that I deserve this type of treatment. I am just a regular person! I am honoured and proud to say that FNB is my bank and my cellular service provider. (I get unlimited calls for only R399 p/m). I have never dealt with any company that has a more competent staff in ALL departments (with excellent language and people s****s). Thank you for being patient with my phone choices and for not charging me a single cent for all of this. You truly make every other bank seem insignificant and standard! I will be taking delivery today of my new phone and I am grateful to a bank that treats me like I am the most important customer they have.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2017, 09:14
Official

Good Day,

I've received your compliment that you logged. Thank you so much for taking the time to complement our staff.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

Daffnie Govender

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