Best Employees at First National Bank South Africa

To whom it may concern,

It is with pleasure that I have the opportunity to celebrate two exceptual employees at your FNB Bracken City Branch, Brackenhurst, Alberton. There names are Ms Hester Jordaan and Ms Lindokuhle Ngwenya.

After contacting the FNB customer call center (7 calls, 10 consultants and if I add the minutes 98 mins all together), I decided to go into the above mentioned branch as I couldn't ascertain the required information but most of all the additional questions I required answers too after my approval. I stood in a que for 5 mins as per the Covid19 regulations being issued at the branch, after entering the branch I was assisted by Ms Jordaan and after I was seated waited a further 4 mins and 34 secs before I was approached by Ms Jordaan to ensure that everything was fine and that I shouldn't be worried as I will be served in the very near future. I was so impressed as Ms Jordaan was doing this with all the customers ensure the effectiveness of Covid19 regulations but more so a pleasant experience while being at the branch.

3min and 21 sec after that my number was called and I was served by Ms Ngwenya. I must say I cannot believe her professionalism right from the start. In the 10 mins and 48 sec she resolve, review and explains all matters regarding my approval. I was literally speechless as this information isn't presented clearly on the site and I ascertain several stories from calling into the customer care centre. Ms Ngwenya made it look like child's play and her professionalism emphasize the core values of FNB that I am aware of and main reason why I bank with FNB.

I was shocked that within a few mins that everything was resolved that I couldn't believe that my experience was so pathetic that I assumed that COVID19 was too much to deal with as I have never experienced such terrible service from FNB bank and then I went to above mentioned branch and experienced these beautiful angels. Since I went into the branch I have received several emails and calls as I allowed 5 days to pass before going into the branch and experiencing these spectacular employees that restored my faith in FNB.

To the management of FNB especially the customer care centre, I would recommend that the above two ladies to put in senior positions so that they teach your customer care centre the values that should be present at FNB bank but if that is not their choice for their career to put them in a management programme or some type of development programme as these ladies are the type of employees that every organisation wishes to has. And as post Covid19 strategies are so important at this stage of the Covid19 crisis I would truly recommend that you invest in these ladies.

Ladies thank you so very much for everything!!! May haShem bless you and family but most of all keep them safe during this crisis. May you experience happiness, joy and love in your lives as you truly only deserve the very best that life has to offer.

Shalom