HG
Hermann G

1 reviews | Active since Jun 2014

27 Jul 2016, 11:01

Best Digital Bank .....my a@&%@#

<p>My son tried to pay via internet banking for a time sensitive pc purchase. He completed the transaction but the seller let him know that he had not received the payment. So of to the branch we go. They tell us problem with internt banking and he has to wait 12 hours for the bank to fix the problem. Not even an apology!!</p> <p> </p> <p>So from where I stand FNB owes my son a new pc as he has lost this opportunity to get a high end pc at a very good price and the price of the software. Why? Because it was your fault. Fnb! Bet you will not even consider it...hide behind legal terminology.</p> <p> </p> <p>Well , as your advert says.... I want to close my account because another bank does not have so many computer/ system errors. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2016, 11:47
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 976635

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)