BEST businesss bank?!?!?!? I do not think so!!!

We have literally had 10’s of millions of rands running through our FNB business accounts. 9 Months ago we sold our one store. We asked our business manager, Betty Dlomo from East Rand Mall Branch, to cancel all the Speedpoints for that store. 9 Months after calling her, emailing her, contacting merchant services and basically doing what we COULD - that account is still being debited with the speedpoint fees (IN EXCESS OF R1,200 A MONTH).

On another matter, we were seeking finance for another store we were opening. Betty Dlomo from East Rand Mall Branch and the Branch Manager came to see us. They assured us that we could start the build, as financing the equipment would not be a problem. Halfway through our build they cancelled our application for finance as they had mistaken us for a known franchise and we were/are as yet not a franchise. I NOTICED IN AN EMAIL THAT WE WERE BEING MISTAKEN FOR THIS FRANCHISE AND KINDLY POINTED IT OUT (I WAS FLABIGASTED THAT BOTH OUR BUSINESS BANKER AND BRANCH MANAGER DIDN’T PICK THIS UP). We were told we could not get financing because we were not a franchise. THIS AFTER SHE HAD KNOWN OUR BUSINESS FOR THREE YEARS AT THE TIME!!!! We then had to raise the R1000,000 odd for equipment ourselves. This delayed our store opening for 3 months. Three months that we had to: - Pay salaries - Pay rent This all due to incompetence and bad service. We have now literally lost hundreds of thousand of rands because we chose to do business with FNB. I agree FNB is the best business bank when it comes to technology – but in every other aspect they have failed us. PLEASE CONSIDER YOUR OPTIONS BEFORE YOU THINK OF DOING BUSINESS WITH FNB. DON’T BE OUT OF POCKET WITH HUNDREDS OF THOUSANDS OF RANDS, REFUNDS DUE TO YOU ACCUMULATED OVER 9 MONTHS, REQUEST FOR SPEEDPOINTS TO BE REMOVED IGNORED. THINK CAREFULLY. EAST RAND MALL BRANCH, THE BRANCH MANAGER, OUR BUSINESS BANKER; BETTY DLOMO HAS ADDED ZERO VALUE TO OUR BUSINESS – THE FACT IS THAT THEY HAVE DONE THE POLAR OPPOSITE, THEY HAVE DAMAGED OUR BUSINESS AND COST US A GREAT DEAL OF MONEY.