Best bank for incompetence

On the 24th of April, my bank card was cancelled due to a *****ulent transaction. I contacted their support team, and the agent I spoke with assured me that a new card would be issued and that I could continue using my existing card for online purchases — the cancellation would only affect the physical card. However, later that same day, I attempted to request an Uber and the transaction was declined, clearly indicating that the card had been fully cancelled and was not usable at all. A week has now passed with no update or delivery of the replacement card. Today, I contacted FNB through their secure chat to follow up, only to be told by the agent that there is no card delivery pending under my profile. This response was not only unhelpful but was delivered with a dismissive and indifferent attitude. The agent showed no concern for the inconvenience or confusion caused, which I found both unprofessional and disheartening — especially from someone meant to represent FNB on the front line of customer service. To make matters worse, I am unable to order a new card through the FNB app due to a system error, and repeated attempts to reach their call centre have been unsuccessful as no one answers the phone. The level of service I have received is completely unacceptable, and I am deeply frustrated by the inefficiency and lack of accountability shown throughout this entire process.