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Nomsa M

1 reviews | Active since Jun 2012

01 Mar 2021, 08:20

Bernice Le Roux FNB Olympus branch manager and Susan De Jongh FNB area Manager have no integrity

TTo all the FNB clients be careful when you go to FNB branches, especially the FNB Olympus Faerie Glen. The consultants are targeting clients to sell them other products, such as funeral covers *********ly, and they get a commission. FNB Olympus Faerie Glen consultants their primary objective is to make a profit from other products such as funeral covers instead of providing a service with integrity. The branch manager is Bernice Le Roux she is condoning and protecting the behavior of the consultants. When clients complain of Hello Peter and FNB head office, Susan De Jongh handles the complaints, and everything you say as a client is wrong and she and Bernice are correct. I presented Susan with all the facts. FNB is debit my accounts and they can't account where my money is, as it is not reflecting on my account, and I am told by Bernice and Susan that I am wrong, and the consultant who actioned the debit order is correct, despite my money not being in my account. Bernice Le Roux and Susan De Jongh ensured that I don’t even receive an SMS to rate the appalling and emotionally abusive service I received from FNB Olympus. FNB HAS NOT INTEGRITY!

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Replies (1)
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Nomsa M's update08 Mar 2021, 13:11
Reviewer Update
FNB has not allocated my money, in fact , I was told that they do not know where my money is. I was also told that Bernice Le Roux will write a letter of apology, I am still waiting. I still have not received an sms to rate the appalling and ********* service I received from Bernice, I am still waiting for the sms.