Beneficiary

I have added a new beneficiary on FNB Internet Banking. The process was completed, I received the OTP, entered it successfully, and the OTP was accepted.

However, the beneficiary does not appear under my Beneficiaries.

I have repeated the entire process, including the OTP verification, and the same problem continues.

In addition, when I try to use the FNB App, it is displaying “Service unavailable.”

I therefore currently cannot make the payment I need to make.

Please investigate this urgently from your side and resolve the problem. I have already repeated the beneficiary registration process and there is no point in asking me to keep doing the same thing when the OTP is being accepted but the beneficiary is still not being created/displayed.

I need to make this payment urgently. Please have the relevant technical team check my profile and the beneficiary functionality and resolve this ASAP.

Please also confirm once the beneficiary is actually available under my Beneficiaries so that I can proceed with the payment.

I would appreciate urgent assistance.

Kind regards,