1 reviews | Active since Nov 2016
Being treated like an idiot cause your system is broken!
I sent money via e-wallet to my father who couldn't withdraw it within the first 4 hours. He then tried to get a new PIN. The instructions says phone *120*277#, which then gave him the following message:
"with FNB eWallet you can receive money instantly on your Cellphone, buy airtime and more. For more information go to www.fnb.mobi/ewallet"
On the website, he' prompted to Login. He's not an FNB client, so he can't get the money.
To make matters worse, the call center handled me like an idiot , kept saying I'm doing something wrong.
Please tell me how exactly am I doing something wrong if I type in the exact phone number YOU provided??
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)